We encourage the concerned parties to discuss and find solutions to resolve the complaint in a constructive manner.
A complaint should be reported as soon as possible to one of the following persons in order to resolve the problem directly and informally:
If you remain unsatisfied at level 1, the student will proceed with the procedure at level 2.
When it has not been possible to resolve the issue at the student’s satisfaction at level 1, the student must send the complaint by writing addressed to:
Assistant Director, Académie de Dessin de Mode RICHARD ROBINSON Academy of Fashion Design,
419 Sussex Drive, Ottawa, ON Canada K1N 9M6
Tel: (613) 241-5233 email@example.com
For the student’s complaint to be considered, the student must be specific as to the cause and nature of the complaint. You must present a detailed description, including your name, current address during your studies and include all pertinent documentation.
The student must describe all steps taken to resolve the problem and include the corrective measures expected.
This procedure must be followed within two months of the incident. Complaints received after that time might not be considered. You will receive a confirmation letter stating that we have received your letter within 7 days of its reception.
The student’s complaint and all pertinent documentation will be sent to the director of the Academy or his representative.
If required, the student will be contacted for more information and clarification. The student and/or a representative can also schedule an appointment with the director or his representative to discuss the issue in person. Minutes will be taken during these meetings. Copies of these minutes will be provided to the student and kept on file with the complaint.
The director or his representative will provide a written response to the student, outlining the discussion and any proposed and/or agreed upon solution(s) within 20 business days from the date the complaint was submitted or from the time the meeting took place, whichever is the latter. This response will include a decision statement, together with the reasons on which the decision is based and minutes of meetings held.
If the decision does not satisfy the student, please address your complaint and the unsatisfactory decision to:
Director, Académie de Dessin de Mode RICHARD ROBINSON Academy of Fashion Design
419 Sussex Drive,
Ottawa, ON K1N 9M6
If not resolved at this level, the student will proceed to Level 3.
If you are not satisfied with the resolution of your complaint you may submit your complaint to the Superintendent of Private Career Colleges through the Program Approval & Registration Information System (PARIS) automated system. Pease go to this website: https://www.pcc.tcu.gov.on.ca/PARISExtWeb/public/login.xhtml and register as a new PARIS user.
Superintendent of Private Career Colleges,
inistry of Training, Colleges and Universities,
Private Institutions Branch,
10th Floor Mowat Block,
900 Bay Street
Toronto, ON M7A 1L2
Note that generally, problem solving is usually reached at level 1 as we preach respect, good communication and teaching fashion with the highest standards.
Revision November 2019